Support & Resources
Client Support & Resources
Help is easier to find when you need it.
Submit a request, review open tickets or find guidance for the technology TnT clients use every day.
Requesting support
Give us the details that help move the issue forward.
When possible, submit one request per issue so updates, notes and resolution history stay organized.
What is happening?
Describe the error, unexpected behavior or task you need completed. Include the exact wording of any message.
Who is affected?
Identify the employee, device, location or group experiencing the issue and whether others can continue working.
When did it begin?
Tell us when the issue started, whether it is consistent and what changed immediately beforehand.
What is the impact?
Let us know whether work is slowed, stopped or affecting multiple people so the request can be prioritized appropriately.
Client resource library
Practical guidance for common technology needs.
Browse practical instructions for the tools TnT clients use most often. Additional guides will be added as the library grows.
Microsoft 365
Sign-in, Outlook, Teams, shared mailboxes, SharePoint, OneDrive and mobile-app guidance.
View Microsoft 365 guides →Passwords & MFA
Passphrases, password managers, Microsoft Authenticator, secure approvals and account recovery.
View Passwords & MFA guides →Security Guidance
Phishing, payment fraud, suspicious links, compromised accounts, unsafe files and incident response.
View Security Guidance →Remote Access
Secure office-PC connections, Syncro portal access, Splashtop SOS, Mac setup and troubleshooting.
View Remote Access Guides →Phones & Teams Voice
Teams Phone, TnT Cloud PBX, desk phones, voicemail, mobile calling, SMS and call-quality guidance.
View Phone & Teams Voice Guides →Onboarding & Changes
New employees, role changes, equipment, access approvals, departures and secure offboarding.
View Onboarding & Changes Guides →Service priority
Urgency is based on business impact.
A problem affecting one person differently from a company-wide outage helps TnT route attention appropriately. If a security event is suspected, state that clearly in the request and avoid continuing to interact with suspicious content.